Municipal Complaint Form

How to make a complaint

The Town of Huntsville Clerk’s Department has procedures for receiving and handling complaints from citizens who are dissatisfied with service, actions or lack of action by a Town department or staff member. We recommend you first speak directly with the service area where you have an issue, in person or by telephone. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.

If you are not satisfied with how your verbal complaint is handled you can submit a written complaint by completing this form which is available on any of our municipal websites.

Complainant contact details

Complaint type

Summary of complaint

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Resolve

Timeline

Clerk’s Department staff will contact you to acknowledge this complaint in the next 1 to 5 business days after receiving this completed form. The Clerk’s Department will forward the complaint on to the Investigating Staff Employee who will respond within 30 days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.

Notice of collection

The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about this collection can be directed to the Municipal Clerk, Town Hall, 37 Main Street East, Huntsville, ON, P1H 1A1, 705-789-1751 ext. 2255, clerk@huntsville.ca

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